FAQ

1. What currency are your prices listed in?

All prices on our website are listed in Australian Dollars (AUD).

2. Where do you ship to?

We currently ship Australia-wide, delivering to all major cities and regional areas.

3. How long does shipping take?

Our standard shipping times range from 2 to 7 business days, depending on your location. Orders are processed promptly to ensure you receive your gear as quickly as possible.

4. How much does shipping cost?

Shipping costs vary based on your location and the size of your order. The exact shipping fee will be calculated at checkout before you complete your purchase.

5. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor its progress.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

✅ Credit/Debit Cards (Visa, MasterCard, AMEX)

✅ PayPal

✅ Apple Pay & Google Pay

✅ Afterpay (if applicable)

7. What is your return and refund policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receiving it, provided the item is unused and in its original packaging. For more details, please visit our Refund & Returns Policy page.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at craig@picklegear.com.au with your order details and photos of the issue. We will arrange for a replacement or refund as soon as possible.

9. Do you offer bulk or wholesale discounts?

Yes! If you are a club, coach, or retailer looking for bulk pricing, please contact us via our Contact Us page or email us at [your email] to discuss wholesale options.

10. How can I contact you?

You can reach us through our Contact Us page, or email us at [your email]. We aim to respond to all inquiries within 24 hours.